Meet the Bikes

Just like other bicycles, you are permitted but not required to ride in designated bike lanes.

If you check out a bike and it has any issues, please return it to the nearest Indego station and contact Customer Service immediately by either reporting a trip issue via the Indego app, emailing support@rideindego.com, texting or calling 844-4-INDEGO (844-446-3346) so we can lock down the bike for repair.

If the dock displays a red light when attempting to unlock the bike, the bike is unavailable for service due to necessary repair and maintenance

When you return a bike to an Indego station and firmly push it into an open dock, the dock will flash green and beep 3-5 times to let you know your ride is complete! You’ll also receive a text message and app alert confirming the bike was checked back in, unless you’ve opted out of text messaging or app notifications.

If the dock didn’t beep three times and/or you didn’t receive a text message confirmation, the first thing to do is give the bike an extra push in. Sometimes all it needs is that extra bit of encouragement.

If that doesn’t work, you can check your personal trip history by logging in to your account via the website or mobile app to see if your most recent ride has registered as complete or by contacting Customer Service via emailing support@rideindego.com or texting or calling 844-4-INDEGO (844-446-3346).

If you are using the Indego mobile app or kiosk touch screen you will receive a confirmation screen saying your bike is ready after selecting a dock with an available bike. If you are using an Indego Key the dock lights will flash green and beep 3-5 times. You will have 60 seconds to grab the bike before the dock attempts to relock the bike.

Immediately notify us by calling 844-4-INDEGO (844-446-3346). You must do this within 24 hours. In addition, we request that you call or visit the police precinct in which the theft occurred within 24 hours to file a theft report. Your account may be charged for the cost of recovery or replacement of the bike; up to $1,000 in the case of classic Indego bikes or up to $2,500 in case of Indego Electric bikes. There is a higher replacement fee for Indego electric bikes. 

If you find an abandoned Indego bike, please notify Customer Service immediately at 844-4-INDEGO (844-446-3346) or submit a bike recovery form. If possible, please return the bike to the nearest Indego station.

Indego bikes are equipped with GPS features to support asset recovery. Additional security features cannot be disclosed as this could jeopardize the impact of those measures in place.

Riders encountering reoccurring issues with classic bike availability at stations are encouraged to share this feedback via the Rate My Ride app feature to also support how Indego can continue improving its operational bike balancing efforts. Please let us know if you have encountered reoccurring issues with bike-type availability at a specific station and the surrounding stations nearby, additionally, if there are specific days/times which seem to have a higher prevalence of this issue.

Please submit a ticket in the app under Report a Trip Issue > Billing > I mistook an electric bike for a classic bike. You can also text or call customer service.

Indego electric bikes can be distinguished from their classic counterparts by the battery pack located on the rear tire and display monitor located on the handlebars.

Yes, Indego is adding more electric bikes to meet demand. More classic bikes will also be added to maintain a core fleet.

With a Single Ride pass, there is an additional fee of 30¢ per minute for upgrading your ride to Indego Electric. For all other pass types, the additional fee is 20¢ per minute for upgrading your ride to Indego Electric. The per-minute fee will support operational costs associated with maintaining a fleet of electric bikes.

Indego Access Passholders are charged 7¢ per minute for upgrading to an Indego electric bike, continuing the City’s commitment to affordability and equity. Fees charged for riding an Indego electric bike are billed as usage fees. Usage fees will be processed separately from your pass purchase or renewal transactions and are subject to Pennsylvania sales tax.

Indego electric bikes weigh about 50 pounds, which is only 3 pounds heavier than our classic Indego bikes.

The Pennsylvania Department of Transportation requires a minimum age of 16 to operate an electric-assist bicycle. Therefore, riders must be at least 16 years old to check out an Indego electric bike. Minors need to be accompanied by a parent or guardian at least 18 years old during the ride.

Indego electric bikes show you on their display how much total battery life remains. Be sure to check the battery life before checking out an Indego electric bike. A bike that shows two or more bars of battery on the display is good to ride. If the bike runs out of battery, you can either finish your ride or dock the bike at the closest station and undock another bike.

If the battery on an electric bike dies, the motor will stop providing pedal assistance. The lights on the bike will still function and you will still be able to shift gears, dock, undock, brake, and pedal like normal. The motor does not add any noticeable drag when turned off.

The battery life of an electric bike depends on many factors including terrain, riding style, temperature, the weight of the rider, and any cargo being transported. On average, a full charge will allow Indego electric bikes to travel about 30 miles before they need to be recharged.

Indego electric bikes provide pedal assistance up to speeds of 17 miles per hour. The motor in the electric bike only aids when you pedal.

You can locate an available Indego bike by checking the station map on the Indego website or on the Indego app. Stations that have Indego electric bikes docked at them will show a green lightning bolt symbol as well as battery display above the station icon. You can use your Indego app, key fob or account phone number look-up at stations with a touch screen to checkout a bike.