Bicycle Transit Systems is a Philadelphia-based business that specializes in bike share launch, operations, and management. Comprised of the most experienced bike share operations team in the industry, Bicycle Transit Systems manages all operational elements of Indego, including bike and station maintenance, marketing, and customer service.
In this interview, we examine one of the core responsibilities of any bike share system: balancing! At Indego, the operations team consists of dispatchers and the field team (drivers and mechanics). A dispatcher will observe the Indego system from a bird’s eye view and tell the driver what station needs rebalancing. To dig a little deeper, we interviewed the Indego Dispatch Supervisor, Kristen Engman.
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